Studio Policies
CLIENT REQUIREMENTS
CANCELLATION ~ Stay home if you are not feeling well. Cancel your appointment if anyone in your household or workplace is sick. Because of the close contact by nature bodywork is not appropriate care for infectious or contagious illnesses. Please cancel your appointment as soon as you are aware of an infectious or contagious condition. If you are feeling fine, but living with someone who is ill on the day of your scheduled session, we can meet virtually for Absent Reiki or a Long Distance Healing session.
24 HOUR NOTICE EXPECTED. If it is less than 24 hours, a cancellation fee of 50% of the missed session is required. Unless it is an emergency, sudden illness, Covid positive, or sudden temperature.
OFFER YOUR TIME IF YOU NEED TO CANCEL ~ It would be a great help to me if you offer your scheduled session time to a friend or family member. Please understand sometimes it is hard for me to re-fill your scheduled time, especially with a last minute cancellation. Any assistance on your part is greatly appreciated.
PLEASE ARRIVE 10 MINUTES EARLY TO FILL OUT THE PAPERWORK AND/OR DISCUSS YOUR GOALS FOR THE SESSION.
PUNCTUALITY IS IMPORTANT AS A COURTESY TO ALL. SESSIONS END AT THE APPOINTED TIME EVEN WHEN THE CLIENT IS LATE, AND THE SESSION IS FULL PRICE.
CLEANLINESS IS ESSENTIAL for the proper application and absorption of products.
BEST NOT EAT WITHIN 2 HOURS OF SESSION
PAYMENT IS EXPECTED AT THE END OF EACH APPOINTMENT. CASH, CHECK, VENMO, ZELLE.
GIFT CERTICIATES are legally honored for five years of the purchase date issuance. Exception gift certificates given by Petra's Wellness Studio for charity donation have a one year expiration date from issuance.
The same courtesy applies to the 24 hour notice of cancellation policies mentioned above.
CLIENT EXPECTATIONS
HOURS OF AVAILABILITY MONDAY ~ FRIDAY 9:00 AM to 6:00 PM
CALLS AND TEXTS ARE RETURNED WITHIN 24 HOURS
EACH CLIENT RECEIVES A CUSTOMIZED SESSION
QUALITY PRODUCTS: ORGANIC MASSAGE OIL, DERMALOGICA, AND MELALEUCA
ACCURATE RECORDS ARE KEPT AND REVIEWED PRIOR TO EACH SESSION
PRIVACY AND CONFIDENTIALITY ARE MAINTAINED AT ALL TIMES
PERSONAL AND PROFESSIONAL BOUNDARIES ARE MAINTAINED AT ALL TIMES
PLEASE LIMIT NEGATIVE CONVERSATIONS